ToolOrbit.com provides a 30-day return policy, which is subject to
the following: You may return any unused tool in its original condition
and in its original packaging for a full refund within 30 days of
receipt of your order. We will pay the return shipping cost if the
product is defective or the return is a result of our error. If
the item is returned for any other reason, you will be charged for
return shipping. Any returns that are found to be non-defective
may be subject to a 10% restocking fee.
Special orders from some manufacturers require a stocking fee and
some specialty manufacturers do not take tools back; however, such
tools will be reworked and returned back to you.
Return Procedure
To return a product, you must call us for a Return Authorization
number (RA#) on calling toll free our Customer Service at (888)
722-8299. You can only request an RA# within 30 days after you receive
your shipment. Please make sure you write this number on the outside
of the box you send back to us. Returns without an RA# may be refused.
Damaged or Defected Items
You must inspect your package immediately upon receipt for shortages
(did not receive all the items listed on the packing slip that show
as shipped), damages or defects. You must notify us within three
(3) days of receipt of any shortages, damages or defects. Although
your product may be covered by a manufacturer’s warranty,
we cannot take responsibility for any damages or defects beyond
this point and you will need to contact the manufacturer directly.
If the certified technician determines that your product was not
damaged or defective or if you returned the product and upon our
inspection we determine the product is not damaged or defective,
you may be charged for the service call and/or shipping plus a 15%
restocking fee.
Make sure when returning an item that:
- The product includes all original packing materials, manuals
and accessories to avoid any additional fees
- The product is securely packaged to avoid damage
Order Cancellation
Orders can be cancelled that have not been shipped yet. To cancel an order that has not been shipped yet, please call our customer service department immediately.
Once an item or an order has been shipped it cannot be canceled and you will have to process a general return which will incur cancellation fees, restocking fees, additional return shipping charges plus the original shipping charges can also not be refunded.
Drop ship orders (mainly machinery orders, large tool orders or expedited orders) that have been shipped cannot be cancelled and if for any reason the customer decides to cancel that order there is significant cancellation fees, restocking fees and return shipping charges. In addition, the original shipping charges will not be refunded. Every tool manufacturer has different order cancellation policy so if you ever need to cancel a drop ship order than please call us and we can let you know what the fees will be.
Refunds
We will notify you via e-mail of your refund once we have received
and processed the returned item.
Please note: We will refund shipping costs only
if the return is a result of our error.
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