Damaged or Defective Items
We strive to assure your package arrives in excellent condition. Should your package arrive damaged please contact our customer service department.
Customers must inspect package immediately upon receipt for any shortages (if you did not receive all the items listed on the packing slip that show as “shipped”), damages or defects. You must notify us within ten (10) business days of receipt for any shortage, damaged or defective items. Only defective items will be exchanged for an identical item. Although your product may be covered by a manufacturer’s warranty, we cannot take responsibility for any damaged or defective items beyond this grace period. If the item is returned as defective and our technician determines that your product was not damaged or defective, you may be charged for the service call and/or shipping plus a 25% restocking fee .
Damaged or Defective Items
Any package(s) that are not received by the customer must be reported within 48 hours upon carrier completion. Once reported, Toolorbit will require 48 hours to open investigation with the carrier. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements, please be assured that Toolorbit will work diligently with the carrier to resolve these matters in the most efficient way possible
Make sure when returning an item that:
- The product includes all original packing materials, manuals and accessories to avoid any additional fees
- The product is packaged securely to avoid damage during transportation. We are not held responsible for any returned damaged package(s) that may have been improperly packaged during shipment
Shipped in Error
You may return any unused items shipped in error within 10 days upon date received, in their original condition and packaging for a full refund/replacement at our expense.
If the item is returned for any other reason (i.e. did not fit your tool or requirement, changed your mind, etc.), within thirty (30) days you may return the item at your expense. Any items returned will be subject to a 25% restocking fee and original shipping charges are non-refundable. Free shipping is voided on returns and you will be charged for two-way shipping.
Any refused shipments that have not been approved for return will be subject to a 25% restocking fee and will be charged for any return shipping costs. Original shipping cost are non-refundable.
Electronic components (i.e. repair parts, including tool switches, regulators, modules, etc.) are eligible for return only when shipped in error.
Toolorbit reserves the right to either deny a refund/exchange or to charge a 25% restock fee for returned items that:
- Appear used or damaged
- Have been engraved or personalized in any way by the customer
- Were returned more than 30 days after original purchase
- Are on closeout
- Were special-ordered for the customer
- Were sold as reconditioned items
- Have cut or damaged packaging or;
- When the customer ordered the wrong voltage or phase.
If an order is returned incomplete, Toolorbit reserves the right to deduct the price of the missing items from your credit balance.
Incorrect Shipping Information
If a package is returned to Toolorbit due to an incorrect shipping address provided by a customer, the customer is responsible for any additional shipping costs or the return shipping cost as well as the redelivery cost. Toolorbit is not responsible for packages delivered incorrectly due to incorrect shipping.
information. If the item qualified for our “Free Shipping” promotion, it will be no longer be valid due to the error on the customer’s part, and the customer will be charged for all actual shipping costs.
Returns must be approved and must be returned undamaged, and in original packaging.
To return a product, please call our customer service for a Return Authorization number (RA#) on our toll free number at 800-735-8665. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# may be refused.
Orders that have not been shipped may be canceled by calling our customer service department at 800-735-8665.
Once an item or an order has been shipped it cannot be canceled and you will have to process a general return which will incur cancellation fees, restocking fees, additional return shipping charges plus the original shipping charges can also not be refunded.
Drop ship orders (mainly machinery orders, large tool orders or expedited orders) that have been shipped cannot be canceled and if for any reason the customer decides to cancel that order there is significant cancellation fees, restocking fees and return shipping charges. In addition, the original shipping charges will not be refunded. Every tool manufacturer has different order cancellation policy so if you ever need to cancel a drop ship order then please call us and we can let you know what the fees will be.
Special orders from some manufacturers require additional stocking fee and some specialty manufacturers do not take tools back; however, such tools will be reworked and returned back to you.
Please allow up to 7 business days for your return to be processed and inspected. You will receive an email confirmation of your refund once we have received and processed the returned item.
Any shipping costs will be refunded if the return item is a result of our error.
We are not responsible for manufacture changes in products or specifications .